Service Outage Report
Dear Customer,
We experienced a service interruption affecting the Netfirms corporate websites and some of our customer hosted websites and e-mail services.
During scheduled power maintenance at our Data Centre on Saturday Feb. 23 at approximately 10:30 AM ET, the building’s backup generator system unexpectedly failed, impacting network connectivity. This affected several Internet and Hosting Providers, including Netfirms.
We would like to inform you that your web data is intact and that your e-mail messages are currently queued for delivery over the next several hours.
At this time, our Technology Team is also investigating the cause of the unusual failure with the Data Centre facility in order to prevent further incidences of this nature.
We sincerely apologize for this service interruption and appreciate your patience while our engineers work diligently to restore services.